One product, one user.... right?
CLIENT
6Clicks
SITUATION
A pioneering AI powered, cloud based SaaS platform that automates and manages both internal and external risk and compliance workflows for organisations faced usability challenges with its interface. Users had to navigate multiple tabs and sections, making the platform complex and necessitating onboarding and training from a consultant. Additionally, the initial login took all users to the same dashboard of data insights, regardless of its relevance to the user's role and permissions to action tasks.
TASK
The objective was to redesign the platform to enhance usability, streamline processes, and make it more intuitive for users. This involved conducting a heuristic evaluation, competitive analysis, ensuring knowledge base consistency, and updating the design system.
ACTION
The redesign focused on creating a more user-friendly interface with multiple working panes on a single screen, clear areas, and titles for better clarity. The solution leveraged common behavioral patterns of existing users while adding intuitive workflows and guidance for new users. Colours and data codes were strategically used to differentiate data sets, with consideration for accessibility issues such as colour blindness. The design was made adaptable for mobile devices, enhancing task execution on the go. Additionally, the AI engine, Hailey, was developed using natural language processing and machine learning to improve text comprehension and the platform's overall intelligence.
RESULT
The redesigned platform was highly successful, leading to recognition as one of 'The Australian' Top 100 Innovators and inclusion in the RegTech100 list for 2021-2022. Following the redesign, 6clicks secured a $5 million capital raise for global expansion, led by notable investors including former PwC CEO Luke Sayers. The AI engine, Hailey, notably enhanced the compliance mapping process, increasing in productivity speed by 1300%
The comprehensive redesign and technological enhancements have significantly improved the platform’s functionality and user experience, positioning the company for successful international expansion and setting a new standard in the regulatory technology industry.